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Store Policy

Customer Care

At Manatee Project, we are committed to providing you with the best shopping experience while making a meaningful impact on manatee protection and habitat preservation. Our Customer Care section is designed to address your questions and concerns, ensuring your satisfaction and understanding of our policies.


Contact Us


If you have any inquiries, suggestions, or need assistance, our dedicated Customer Care team is here to help. You can reach us through the following methods:

We aim to respond to all inquiries within 48 hours, and our knowledgeable team will do their best to assist you.


Ordering Information


1. Placing an Order:

  • Browse our website and add your favorite items to your cart.

  • Proceed to checkout and follow the simple steps to complete your purchase.

  • You will receive an order confirmation email with details of your purchase.


2. Payment Options:

  • We accept a variety of payment methods, including Visa, Mastercard, PayPal, and Venmo.

  • Your payment information is secure and encrypted to ensure your privacy.


3. Order Modifications and Cancellations:

  • If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request.


Shipping and Delivery


1. Shipping Times:

  • Your order will usually be processed within 1 week and shipped to reach you within 1 week after processing.  However, order volumes may decrease or increase the delay in processing and shipping.  Please allow us patience as we strive to get you your items as quickly as possible.

  • Shipping times may vary depending on your location. Please refer to our Shipping Policy for estimated delivery times.

2. Tracking Your Order:

  • You will receive a tracking number via email once your order is shipped. You can use this to monitor the progress of your delivery.

3. Returns and Exchanges:

  • We want you to love your purchase. If you are not completely satisfied, please refer to our Returns and Exchanges Policy for detailed instructions on how to return or exchange items.


Manatee Conservation Commitment


At Manatee Project, a portion of our profits goes directly to supporting manatee protection and habitat preservation. We are dedicated to transparency and accountability in our contributions. You can learn more about the impact of your purchases by visiting our About page.


Privacy and Security

Your privacy and security are of utmost importance to us. We protect your personal information in accordance with our Privacy Policy. Rest assured that your data is secure and won't be shared with third parties without your consent.

Feedback and Reviews

We value your feedback and encourage you to leave reviews and ratings for our products. Your input helps us improve our offerings and better serve the manatee protection cause.


Thank you for choosing Manatee Project as your choice for helping fund manatee protection through our clothing and accessories. Your support makes a significant difference in our mission to protect manatees and their habitats.


We look forward to serving you and working together to create a positive impact on our planet.

The Manatee Project


Last Updated: 9/30/2023

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